Our commitment: GetSafeNow cannot decrypt or otherwise access the content of your messages or calls. Additional technical information is stored on our servers, including authentication tokens, push tokens, and other material necessary to establish calls and transmit messages. GetSafeNow limits this technical information to the minimum required to operate the service. We do not sell, rent, or monetize your personal data or content in any way.
GetSafeNow is owned and operated by Get Safe Now LLC. This privacy policy describes what information we collect, how we collect it, how we use it, how we obtain your consent, how long we keep it, and with whom we share it.
By using the platform, you are accepting the practices described in this privacy policy. Your use of the platform is also subject to our Terms and Conditions. In this policy, "platform" refers to the GetSafeNow mobile application and website together; "we", "us", "our", and "GetSafeNow" refers to Get Safe Now LLC; and "you" and "user" refers to you, the GetSafeNow user.
This privacy policy may change from time to time. Your continued use of the platform after changes are posted constitutes acceptance of those changes.
1. General Information
The personal data of users collected and processed through the GetSafeNow mobile application and https://getsafenow.app will be under the responsibility of:
Get Safe Now LLC
[email protected]
2. How We Obtain Your Consent
When you use the platform, register as a user, use available functionalities, purchase a subscription, or contact us, you consent to our collection, storage and use of your information as described in this policy.
3. Types of Information Collected
Information You Provide
When you register or use the platform, you may provide: full name and email address.
User ID
When you register, you choose a username that becomes your user ID. This is how other users find and message you. Your user ID is visible to anyone you communicate with and to other servers when you communicate across servers (federation).
Usage Data (Website)
As you browse our website, certain data is automatically collected including: IP address, browser type and version, pages visited, date and time of access, and time spent on pages. On mobile devices accessing the website we also collect device type, operating system, and mobile browser type.
Server Logs
Our servers automatically log your IP address and time of connection for 24 hours, then delete it. We do not log message content.
Push Notification Tokens
To deliver notifications when you receive messages or calls, your device generates a push notification token that we share with Apple (for iPhone/iPad) or Google (for Android). The token tells Apple or Google which device to notify — it does not contain your username, email, or any account information.
Voice and Video Call Metadata
Voice and video calls are end-to-end encrypted — we cannot hear or see them. Call media is routed through our servers so that participants do not see each other's IP addresses. We process minimal metadata to route the call (start/end time, participants).
Payment Data
Payment data (credit/debit card information) is processed solely by our payment processor Stripe. GetSafeNow never has access to your payment information. View Stripe's privacy policy.
Contact Information
When you contact us, we may access your name and email address. This information is stored on our email service provider's servers, not on GetSafeNow servers.
4. Encrypted Messages
Messages are encrypted on your device before being sent and only decrypted on the recipient's device. GetSafeNow cannot read your messages — not even we have access to message content. This is guaranteed by end-to-end encryption.
We have implemented appropriate technical and organizational measures to protect data against unauthorized access, alteration, disclosure or destruction, including secure communication protocols, secure storage of encryption keys, and regular security audits.
Voice and Video Calls
Voice and video calls use the same end-to-end encryption as messages. Only the participants in the call can hear or see the content.
Federation
GetSafeNow supports federation — the ability to communicate with users on other servers. When you message someone on a different server, your messages remain end-to-end encrypted, but the other server will see metadata about the communication (your user ID, the room, timestamps). To keep your communications entirely within GetSafeNow's infrastructure, only message users on GetSafeNow servers.
Encrypted Key Backup
We offer an encrypted key backup so you can recover your message history on a new device. The backup contains the encryption keys needed to decrypt your existing messages — not the messages themselves. It is encrypted on your device with a password you choose, and only the encrypted version is stored on our servers. We cannot read the backup or recover your password if you forget it.
5. How Long We Keep Your Data
Different categories of data are retained for different periods, based on what's needed to provide the service or as required by law.
- Server connection logs: 24 hours, then automatically deleted.
- Account information (username, email, display name): Retained for as long as your account is active. Deleted when you close your account, except where retention is required by law.
- Encrypted messages: Stored in encrypted form (unreadable by us) for delivery and synchronization across your devices. For free-tier users, messages are stored on GetSafeNow's central server. For paid customers with a private server, messages are stored on that server. Messages are deleted when you delete them, when you close your account, or per the room's retention policy if one is set.
- Encrypted media (images, files, voice messages): Stored in encrypted form for as long as the associated message exists. The encryption keys are held only by you and the recipient — we cannot read the content.
- Payment records: Handled by Stripe, our payment processor. We never have access to your payment information. Stripe retains payment records for 7 years to comply with US tax and financial recordkeeping requirements.
- Support communications: When you contact us, we keep records of the conversation to provide support and follow up. These records are retained as long as needed for support purposes.
- Account deletion: When you close your account, your username and personal information are deleted from active systems. Encrypted message content remains accessible to other participants in your past conversations (since they have their own copies), but you no longer have access to it.
6. How We Use Your Information
We use the information we collect primarily to provide, maintain, protect and improve our platform. Specifically, we use your information to:
- Provide and process subscription plans and payments
- Provide end-to-end encrypted messaging functionality
- Understand and improve your experience
- Respond to comments or questions through our support team
- Send confirmations, invoices, technical notices, security alerts, and administrative messages
- Process requests related to your data rights
- Protect against fraudulent, unauthorized or illegal activities
7. How We Share Information
We respect your privacy and do not sell, trade, or share your information with anyone other than to provide the services as follows:
Third-Party Service Providers
We use the following third-party services to operate GetSafeNow. Each has access only to the information needed to perform its function:
- Stripe — Payment processing. (Stripe's privacy policy)
- Apple Push Notification service and Google Firebase Cloud Messaging — Delivery of push notifications to your device.
- Cloudflare R2 — Storage of encrypted media files (images, voice messages, attachments). Neither Cloudflare nor GetSafeNow can decrypt it. (Cloudflare's privacy policy)
- Third-party data center providers — Server hosting infrastructure. These providers cannot decrypt user data.
- Google Analytics & Microsoft Clarity — We use Google Analytics (IP anonymized) and Microsoft Clarity (session recording and heatmaps) to understand site traffic and user behavior. Analytics cookies are only set with your consent. (Google’s privacy policy, Microsoft’s privacy statement)
Business Transfers
If GetSafeNow is acquired or merges with another entity, your information may be transferred. We will notify you if your information becomes subject to a different privacy policy.
Legal Requirements
We release personal information only when required by law or to protect the rights, property, or safety of GetSafeNow, our users, or others.
8. Data Breach Notifications
In the event of a security breach that compromises the confidentiality of personal data, GetSafeNow will notify affected users in a timely manner through their provided contact information.
9. International Data Transfer
By using our platform, you agree that your personal data may be transferred and processed outside your country of origin. GetSafeNow is committed to ensuring your data is treated in accordance with applicable privacy standards during any international transfer.
10. Protection of Your Information
We grant access to your personal information only to those with a legitimate need. We adhere to industry-recognized security standards for both transmission and storage. While we implement commercially viable data protection methods, no method of transmission over the Internet is 100% secure.
11. Your Rights
As a user, you have the following rights over your personal data:
- Access and portability: Request access to the information stored on our servers
- Rectification, restriction, and deletion: Correct, restrict, or delete your information
- Right to be informed: Know what data we collect, how it's used, how long it's kept, and whether it's shared
- Object: Object to certain processing activities
- Withdraw consent: Withdraw previously given consent at any time
- Complaint: Lodge a complaint with your local supervisory authority
All requests will be attended to within 10 working days. Contact us at [email protected].
12. Children's Privacy
We do not collect any information from children under the age of 13. If we become aware that a child under 13 has provided personal information, we will take immediate steps to delete it.
13. Third Parties
This policy addresses only GetSafeNow's use of information we collect. If you disclose information to other users or third-party vendors, different rules may apply. GetSafeNow is not responsible for the privacy or security practices of third-party platforms, including those linked from our platform.
14. Changes to This Policy
We reserve the right to change this privacy policy at any time. Changes will be promptly posted and users will be notified. Continued use of the platform constitutes acceptance of changes.
15. Device Permissions
GetSafeNow requests access to the following device features:
- Microphone — Required to make and receive voice and video calls. Microphone access is only activated during active calls.
- Camera — Required for video calls. Camera access is only activated when you initiate or accept a video call.
- Photo Library — Required to send images and files from your device. Access is only requested when you choose to share media.
- Push Notifications — Required to receive incoming call alerts and message notifications when the app is in the background.
You may revoke these permissions at any time through your device settings. Revoking permissions will limit certain app functionality.
16. Minimum Age
GetSafeNow is not intended for users under 13 years of age. By using the platform, you confirm that you are at least 13 years old. If you are between 13 and 18, you confirm that you have parental consent to use this service.
17. Account Deletion
You may delete your account at any time. To delete your account, go to Settings → Delete Account within the app. Account deletion will permanently remove your profile, messages, and associated data from our servers. Note that messages already delivered to other users cannot be recalled. To request account deletion by email, contact [email protected].
18. Privacy Contact
For privacy-related questions or concerns, contact us at: [email protected]
19. Contact
If you have questions or concerns about this privacy policy, please contact us:
Get Safe Now LLC
[email protected]